Have a support question?
Many commonly asked questions can be found in our AI
support desk knowledge base at www.AIsupportDesk.com. Simply log in with the same email address you use to
send tickets, if you do not know your password you can choose the
'Lost Password' option located above the login field to
have your password emailed to you.
Once you have logged in you will see the knowledge
base located on your left.Click on this to see the different help
articles and support questions.
We are always updating the knowledge base so that
our clients can find answers to commonly asked questions. If you
have a question that was not answered by any of the articles in the
knowledge base you can send in a support ticket by emailing
firstname.lastname@example.org or by logging intowww.AIsupportDesk.com and selecting 'Submit a
What to Include in your Support
Your support issue
The exact url for the page you are having an issue
What browser you are using (ex: Safari, Internet
Explorer8, Firefox, etc.)
Please be as thorough as possible so that we can
better troubleshoot and solve your issue. If you are just
submitting a ticket for simple graphics updates be sure to include
the file attachment and the url for the page you would like this to
be applied to.
If you are submitting an excel file to import users
to your database for an email, be sure that your excel file is in
the proper format (see 'How Do I Import Users to My
Database') and that you mention any special user groups you
would like created for this list. If no user group is mentioned the
list will be uploaded to the general 'user' group. Keep in
mind that lists may take a few hours to upload depending on their
size. Please plan ahead when scheduling email blasts to
accommodate for this time.
For general requests please allow 48 business hours
for tickets to be completed.
Thank you for using the AI Support Desk and